All customers that have placed an order with us will receive two emails. The first is a confirmation email that the order has been placed. The second is a confirmation that the order has been dispatched. Please note that these emails do not state a delivery time, for this, please refer to our Delivery Information page. Further information is only available with orders that have been purchased with tracked delivery.
If you selected "Tracked Delivery" at checkout, once you receive your shipping confirmation email, this will include your tracking details. If you purchased your order with "Standard Delivery" you are unable to track the whereabouts of your order, you can however check the status of your order by logging into your account using the same email address that the order was placed with. Click here to create an account or click here to login if you already have one.
You can edit your order immediately after the purchase, before any items have been shipped. You cannot edit after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.
You can cancel your order immediately after the purchase, before any items have been shipped. You cannot cancel after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.
You can request us to change the delivery address before it has been shipped, however, we cannot change the billing address. If your order has already been dispatched, we cannot change its destination.
Please note: We have a system that checks addresses, therefore incorrectly entered addresses are not liable for re-shipment or a refund. It is the customer's responsibility to ensure that addresses are entered correctly.
Orders must pass through local postal services before they are sent out of delivery. This means that orders can get caught up in either customs or at the local sorting office near your location. Orders can be delayed by up to 2 weeks within its postal journey. Please be patient, as we cannot issue you with a re-ship or a refund unless your order is over 10 working days late after the maximum stated delivery time.
Please note: Due to COVID-19, there may be a delay in dispatch and delivery, but we aim to keep to these estimated times.
Order delivery times vary depending on where you live. Please reference our Delivery Information page.
Orders that have not arrived by the estimated delivery times on the link above are asked to wait 10-working days before requesting a replacement or refund. It is very common for orders to arrive shortly after the estimated delivery due to customs and local service delays.
Please ensure to let us know within 60 days of the date you placed your order, or we will not be able to resolve this for you.
Refunds are usually processed within a few days of us receiving the goods back.
Please allow 5-7 working days for the amount to show on your account. We do apologise if this seems a little long, but this time-frame is dictated by your bank or card issuer and we have no control over it.
We’ll refund you by the same method as payment (e.g. same card, PayPal)